Metrics & KPIs

NRR (Net Revenue Retention)

Measures revenue retained and expanded from existing customers, including upgrades and downgrades.

How NRR (Net Revenue Retention) is used in sales

In a real sales workflow, measures revenue retained and expanded from existing customers, including upgrades and downgrades. High-value metric for CSM/AM leadership resumes. This helps a hiring manager understand how the term connects to the work you performed.

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